Hyster enjoys a wonderful relationship with most of its customers due its focus on creating total customer satisfaction through its world class production. Our goal is to anticipate the needs of every client as well as deal with them with forklifts which deliver the reliability, the value and the performance which they truly demand.
Hyster fully believes in starting with the customer. The company performs annual focus groups and offers on-going voice of customer research that is conducted both on-line and in the field. We have over 400 design engineers to translate that input into intelligent designs by implementing our rigorous review gate process. Advanced tools and virtual prototype builds help ensure the best machine practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our customers a competitive edge.
In order to guarantee the lowest ownership cost and total reliability all of Hyster's machines are subjected to physical, environmental and virtual tests. Not only do we test against our own standards, but we are always testing against the competition's products as well. Our final tests happen in real-world customer applications in order to make certain that our products have met our highest standards.
Demand-Flow Manufacturing Which is Lean and Smart
Our world-class manufacturing at Hyster is driven by Demand Flow Technology or DFT. Each and every aspect of plant operation is driven by DFT lean manufacturing principals toward a single goal: to deliver total client satisfaction and flawless quality 100 percent of the time, all the time.
Total Quality Each Time
To initiate excellence from the start, Hyster utilizes an integrated MES or Manufacturing Execution System. The job of the MES is to manage production flow. The MES coordinates line activities like for example part sequencing and quality verification. It also utilizes torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits during each and every shift. These audits really hold all workers responsible for constant quality, combined with the 5s workplace organization in place to help us attain it.
Hyster provides a variety of excellent features as standard with all our products. By remaining dedicated to our focus on both safety and quality, and by being innovative from start to finish, we deliver some of the best material handling machines on the market. These are just a few of the reasons the corporation has become a leader within the business.
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